This week at Thinkivity, we had one of those sessions that reminds you exactly why you do what you do. Elton and I had the absolute pleasure of delivering an in-house training session for a well-known hardware supplier to the door and window industry. The focus? Introducing AI in a way that feels accessible, exciting, and most importantly—useful.
We kicked things off with the basics of large language models and prompting (with a big shoutout to you, ChatGPT—you were epic). The aim was simple: demystify AI, show how it can become your most powerful sidekick, and help the team grow in confidence. Before the session, we had everyone complete a short Thinkivity questionnaire to get a feel for what they were hoping to gain. The answers were clear—they wanted to understand how AI could genuinely support their day-to-day work, not just in theory, but in practice.
And wow, did they show up ready to learn. The energy in the room was brilliant from start to finish. The eight attendees were fully engaged, curious, and ready to test AI on the kinds of tasks they actually face. During the hands-on section, they offered up real challenges—emails, customer queries, reports—and watched in real time as AI helped them tackle these more efficiently, more professionally, and with less stress.
There were so many stand-out moments. But for me, seeing the group naturally start working together, bouncing ideas off one another, and sharing discoveries was amazing. Then came what I call the “AI smile”—that little grin that appears when someone realises the potential of what this technology can do. Watching those lightbulb moments flicker on around the room? Pure magic.
Elton and I had a blast co-delivering this session. We played to our strengths, shared tools we use both together and independently, and kept the session flowing (with time for tea breaks, of course). Even we had our own lightbulb moment when Dolly Parton—yes, the Dolly—snuck into the conversation and sprinkled a little unexpected glitz over the room. There’s just something about her that brings out the best in people!
If there’s one thing we’d look to build on for future sessions, it would be to go a little deeper into the core building blocks of AI—things like algorithms and automation. These concepts can sound intimidating, but they’re key to building a truly solid understanding of what AI can do and why it works the way it does.
What this week really confirmed for us is just how much Thinkivity can bring to the glazing industry with our tailored, no-fluff approach. It’s one thing to talk about AI in general terms—but when you start showing people how it fits their world, in their language, that’s when the magic really happens.
Now, we’re even more excited for the FIT Show and the official launch of Thinkivity. But more than anything, we can’t wait to catch up with the brilliant group from this session and hear what they’ve achieved with AI since. The momentum is growing, and we’re right here for it.
Want to see what all the fuss is about? Join our upcoming webinar and discover how AI can become your most powerful sidekick: Free AI Webinar Training for Glazing Professionals | Boost Your Skills. Follow the link for more info including the date/time and how to join.
