Artificial Intelligence (AI) might sound like something out of a movie, but it’s already all around us. AI refers to machines or software capable of performing tasks that normally require human intelligence, such as pattern recognition, decision-making, learning, and predicting outcomes. Read on to find out more, sign up to our free webinar, or both! We are here to help…
Artificial Intelligence (AI) might sound like something out of a movie, but it’s already all around us. AI refers to machines or software capable of performing tasks that normally require human intelligence, such as pattern recognition, decision-making, learning, and predicting outcomes. Read on to find out more, sign up to our free webinar, or both! We are here to help…
Examples of AI at work
Everyday AI in Action
Imagine a GPS app that finds the fastest route during rush hour. That’s AI using data to make real-time decisions. For glazing businesses, the possibilities are even more exciting: automating repetitive tasks, predicting customer demand, and optimizing workflows.
That may be a simple ‘AI Agent’ that gives your technical staff the key information they need from a wide variety of sources all at the touch of a button, or should we say, voice command. AI Agents are becoming prominent in all areas of life. Siri, Alexa, Gemma are just a few.
It could be more sophisticated and use images to QC all of your products before they leave the factory, or as they arrive to the showroom or even site. The possibilities are endless. Our role is to work out which possibilities bring us a genuine benefit. That’s where thinkivity can help.
How Do AI and Automation Work Together?
AI and automation are like the perfect double-glazed unit: more effective together. Automation focuses on streamlining tasks through machinery or software, while AI adds the “brains” to this equation. When paired, they create a system that not only executes tasks but also learns and improves over time.
This could be a content generation automation for your marketing. It could automate the many steps, whilst using AI to ‘create’ the words, images and videos. This leaves you (the Human in the Loop – HITL) to proof read and tweak or post as is.
Equally, it could be a machine that cuts glass to precise measurements (automation). With AI, that same machine could analyse past orders, optimise material usage, and even flag potential design issues before they occur. In short, AI and automation can transform your workflow into a seamless, self-improving system.
Benefits of AI in Glazing
Improved Efficiency on the Factory Floor
AI-powered systems can monitor production lines in real-time, identifying bottlenecks and suggesting improvements. For instance, if a particular glass cutting machine frequently breaks down, AI can analyse usage patterns and recommend maintenance before a costly failure occurs.
Example: A glass manufacturer could use AI to track production times and reduce waste. By predicting when demand for specific glass types will peak, businesses can ensure they’re always stocked with the right materials.
Precision and Accuracy On-Site
We have already seen advancements from the humble tape measure to laser measuring and laser levels replacing the spirit bubble. AI can take this further. Image scanning can alert sales, surveyor or fitting teams to a range of challenges to consider
Example: By using image capture to provide an AI agent (APP) with the image (data) to process, it can show accurate measurements and level/skew etc. It could also be paired with thermal imaging to provide heat loss information. Of course the images can be automatically turned into 3D models for sales images of replacement products
Smarter Stock Management
Gone are the days of overstocking items “just in case” or running out on site. AI can predict demand trends based on historical data, seasons, your current fitting pipeline and even local weather patterns.
Example: A window installation company could connect their stock management with their own schedule board (and sales pipeline) and the ordering systems of their suppliers. Based on all the information, current and historical, ancillaries could be ordered at the optimum time, to the optimum levels, at the optimum price. All through AI and automation.
Predictive Maintenance for Machinery
Keeping your machinery in top condition is crucial for smooth operations. AI can analyse machine performance and predict when maintenance is needed, reducing downtime and avoiding unexpected repairs.
Example: A glass tempering furnace equipped with AI sensors could alert operators when temperatures fluctuate beyond optimal ranges, ensuring consistent quality and reducing waste.
AI for Installers and Retailers
AI and automation aren’t just for manufacturing. They also hold massive value for installers and retailers in the glazing sector. From streamlining business operations to enhancing communication between fabricators and installers, these technologies can unlock efficiencies at every stage of the process. Let’s explore how.
For installers, the day-to-day tasks of managing customer enquiries, generating quotes, and scheduling installations can quickly become overwhelming. AI and automation can simplify these processes, freeing up time for you to focus on delivering exceptional service.
For example:
✅ Automated Quoting Tools: Installers can use AI-powered systems to generate instant, accurate quotes for customers. By inputting dimensions, materials, and design preferences into an online tool, customers receive a professional quote without the wait. This speeds up decision-making and reduces the administrative burden on your team. Of course, you can provide the same tools for customers to generate their own quotes.
✅ Scheduling and Route Optimisation: AI can analyse installation schedules and map the most efficient routes for your team, reducing travel time and fuel costs. For example, if two installations or service calls are in the same area, AI ensures they’re scheduled back-to-back.
✅ Customer Relationship Management (CRM): AI-driven CRM systems can automate follow-ups, send reminders for upcoming appointments, and even collect feedback after an installation. This keeps customers informed and engaged without extra effort on your part.
One of the biggest challenges in the glazing sector is ensuring smooth communication between fabricators and installers. Miscommunication can lead to delays, errors, and wasted resources. AI and automation can create a seamless workflow, ensuring everyone is on the same page.
For example:
✅ Real-Time Order Tracking: Fabricators can use AI-powered platforms to provide installers with live updates on the status of their orders. Installers can see exactly when products will be ready, allowing them to plan installations more efficiently.
✅ Automated Production Notifications: Once an order is complete, the fabricator’s system can automatically notify the installer, reducing back-and-forth communication. For example, an AI system might send an email or text message saying, “Your order of [IGU’s/Frames/Doors] is ready for delivery, providing a delivery date confirmation.” This information could of course be automated to update CRM/ERP systems on either side.
✅ Digital Collaboration Tools: AI-powered platforms can enable real-time collaboration on specifications and designs. For instance, an installer could upload a customer’s requirements, and the fabricator’s AI system could instantly flag any discrepancies or offer design suggestions.
✅ Predictive Demand Forecasting: Fabricators using AI to predict demand trends can share this data with installers, helping them prepare for busy periods or upcoming product launches. Installers can adjust their lead times and marketing efforts accordingly. Equally, they could be feeding the fabricators demand prediction AI with their pipelines. This collaborative approach optimises the process for all involved.
Good communication with customers is critical for installers. AI can help you maintain a professional and responsive image while reducing manual effort.
For example:
✅ Chatbots for Customer Support: Installers can deploy AI chatbots on their websites to handle common queries, such as “How long does an installation take?” or “What’s the cost of triple glazing?” This ensures customers get instant responses, even outside of business hours. You could even install internal chatbots. This empowers all staff to answer even technical questions.
✅ Appointment Scheduling: AI-powered booking systems allow customers to select available time slots online, reducing phone calls and double bookings. The system can also send reminders and updates automatically.
✅ Virtual Consultations: AI tools can enable virtual consultations where customers upload photos of their spaces, and the system suggests suitable products or design options. This reduces the need for in-person visits while providing a tailored experience.
AI in Action
Let’s take a closer look at how glazing businesses are already embracing AI:
Custom Design Tools
Companies are offering online design platforms powered by AI. Customers can visualise how different glass styles or frame designs will look in their homes, boosting confidence in their purchase decisions.
Energy Efficiency Analysis
AI tools can evaluate how different materials will work in different environments to optimise the production of, and fitting choices of windows specific to the intended placement.
Automated Quoting Systems
Instead of waiting days for a quote, customers can receive instant, accurate pricing thanks to AI algorithms that account for materials, labour, even scaffolding and delivery costs.
Smart Glazing Products
From smart glass that adjusts transparency with AI to smart locks and sensors, glazing products themselves are evolving, offering both functionality and aesthetics.
Overcoming Challenges
Adopting AI in Glazing
While the benefits of AI are clear, integrating it into your business requires careful planning. Here are some common challenges—and how to overcome them:
Yes, investing in AI and automation can be pricey upfront, but the long-term savings and efficiency gains often outweigh the initial expense. Start small, focusing on areas where AI can make the biggest impact.
Employees may feel apprehensive about using new technology. Offer comprehensive training and reassure your team that AI is there to support, not replace, them. This is where thinkivity can help. Invite them to the free AI webinar for people in Glazing.
AI thrives on data. Ensure you have robust systems in place to collect, store, and analyse information securely.
What’s Next?
The glazing sector is ripe for innovation, and AI is only the beginning. As technology continues to evolve, we can expect even more exciting developments:
AI-Driven Sustainability
From optimising energy usage in factories to creating greener glass products, AI will play a crucial role in meeting environmental goals.
Augmented Reality (AR)
The increase of a frictionless sales process will impact glazing too! Home owners creating 3D visuals and their own quotes online will become a basic expectation.
Collaborative Robotics (Cobots)
Robots that work alongside humans on the factory floor, combining precision with a personal touch. Or Glass handlers that lift glass autonomously.
Conclusion
A Clear Path Forward
Artificial Intelligence isn’t just a buzzword; it’s a powerful tool that’s transforming industries worldwide. For the glazing sector, it offers an incredible opportunity to enhance efficiency, improve customer service, and stay ahead of the competition.
Whether you’re running a small family glazing business, or a large-scale manufacturing operation, AI and automation can help you achieve more with less effort. And the best part? This technology isn’t replacing the human touch—it’s elevating it. By embracing AI, you’re not just future proofing your business; you’re opening the door (or window) to a world of possibilities.
Take Action!
Ready to take the next step in transforming your glazing business with AI? At thinkivity, we specialise in making AI adoption simple, effective, and tailored to your needs.
Whether you’re looking for training to upskill your team or consultancy to implement AI solutions seamlessly, we’re here to guide you every step of the way. From streamlining workflows to enhancing customer experiences, we’ll help you unlock the full potential of AI in your business.
Don’t let the future pass you by. Contact thinkivity today and let’s start building smarter, more efficient processes together. The future of glazing starts here.
Discover how AI can transform your glazing business with thinkivity. From consultancy to tailored training courses, we specialise in AI for the glazing industry. Join our free webinar today!
