When it comes to embracing AI, many glazing professionals feel a bit sceptical. The idea of letting artificial intelligence run your processes on autopilot can feel risky—after all, your reputation is built on quality, trust, and precision. That’s where the concept of “human in the loop” comes in. It’s a reassuring reminder that AI isn’t here to replace you but to assist you, like a skilled co-pilot keeping everything on course.
What Is “Human in the Loop”?
“Human in the loop” (HITL) refers to the practice of involving a person at critical points in the AI process. Rather than letting the AI act independently from start to finish, humans step in to oversee and approve key decisions. In the glazing industry, this could mean:
✅ Reviewing AI-generated quotes before they’re sent to customers.
✅ Checking AI-created marketing content to ensure it aligns with your brand.
✅ Giving final approval to AI-driven scheduling changes or customer communications.
With this approach, you get the efficiency and speed of AI without losing control over the outcomes.
AI as an Assistant, Not a Replacement
Think of AI as your co-pilot, not your autopilot. It’s there to handle repetitive, time-consuming tasks—like data entry, initial quote generation, or customer follow-ups—while you focus on the big picture. It suggests, drafts, and analyses, but you’re still the one making the final call. This balance allows you to get the best of both worlds: cutting-edge technology combined with your expertise and intuition.
Why “Human in the Loop” Reassures Glazing Professionals
For many glazing businesses, trust is everything. Customers rely on you to deliver flawless installations, and you rely on your team to uphold your standards. HITL ensures that AI enhances your operations without compromising quality. By having a human oversee AI-driven decisions, you:
✅ Maintain Quality Control: AI can speed up processes, but your team ensures the results are perfect.
✅ Build Customer Confidence: Clients appreciate knowing a real person is still in charge.
✅ Reduce Risks: Humans can catch errors or nuances that AI might miss, especially in complex tasks like quoting.
A Real-World Example: AI Quoting with HITL
Imagine your business adopts an AI-powered quoting tool. The AI drafts a quote based on customer inputs, calculating costs and timelines in seconds. But before it’s sent, a member of your team reviews it to ensure accuracy and add any personal touches. The customer gets a fast, professional quote, and you maintain complete confidence in the result. That’s HITL in action.
Why the Future Is Collaborative
Leaders in AI, like Microsoft and Google, are championing the idea of humans and AI working side by side. Tools like Google’s Bard or Microsoft’s Copilot are designed to assist, not take over. By combining AI’s strengths—speed, scalability, and data processing—with human oversight, businesses can innovate safely and effectively.
Ready to Put AI to Work (Safely)?
At Thinkivity, we understand the scepticism around AI and are here to help glazing businesses adopt it in a way that feels secure and manageable. By incorporating “human in the loop” into your strategy, you can harness AI’s potential without losing the personal touch that makes your business unique.
With AI as your co-pilot and your team firmly in control, you’ll have the tools to stay competitive, efficient, and customer-focused in an ever-changing market. Let’s work together to find the perfect balance.
